Outro
OpportunityHuman Profiler is a Human Resources Consulting company, specialized in IT Outsourcing and recruitment and selection of qualified profiles, acting with total flexibility and adaptation to the needs of our customers. Our client is looking for a ynamics IT Application Support Specialist (m/f).
o o Work with Vendor to gain deep knowledge of recently insourced
applications. Perform initial triage on incidents and attempt scripted fixes.
Build on L1 and L2 knowledge database for Incident Management.
o Document support process for recently insourced applications. Own and
maintain Application Production Support documentation.
o Troubleshoot (L2, L2) recurring incidents for root cause analysis. Perform clear
and concise escalation of incidents through L2, L2 to escalation to L3
(Application Development Management teams and Vendor)
o Raise detailed support tickets/document initial debug and triage for escalation
to L3 Incident and Problem Management.
o Work with the vendor to on-board maintenance and monitoring tasks for
Application Production Services.
o Analysis of incidents with view to proposing solutions to mitigate and minimise
occurrences and impact. Application Owner (Level 3) representation during
Incident & Problem Management
o Act as an interface/bridge for escalation between internal BNPP IT Transversal
Functions and the Vendor(s)
o Full detailed training on internal systems and processes will be given and ongoing
• 4+ years of experience in Business or Systems analysis, working in a large corporate
environment, preferably in a financial sector
• Strong analytical skills with a comprehensive knowledge of technology and emerging
technologies
• Must have great problem solving and troubleshooting skills, must be attentive to
detail, and understand implications for the business
• Experience working in a large corporate environment, preferably in a financial sector
• Clear aptitude for service delivery excellence
Technical Skills
• Application Architecture: Can demonstrate an understanding of different architecture
models and experience interpreting technical & functional architecture designs
• Cloud & VMs: Will have been involved in the 1st & 2nd level support of virtualised
computing, networking and storage technologies, ideally including cloud and VM
solutions
• Networking: Will be able to demonstrate experience operating in complex networking
setups and understanding the various types of networks used in mission critical, scaled
environments
• Win Server: Will be able to demonstrate a deep knowledge of having managed
Windows server in a mission critical setup including 1st & 2nd line support
• Linux Server: Will be able to demonstrate a deep knowledge of having managed Linux
server in a mission critical setup including 1st & 2nd line support
• Middleware: Will have a clear understanding of how middleware is critical to
applications and ideally experience having managed various middleware solutions up
to1st & 2nd level support
• Database: Will have prior experience managing applications utilising modern DB
solutions in a mission critical context. Will be able to demonstrate common ways to
interact with a well known DB
• Knowledge of Open Source Technologies (e.g. Rabbit MQ, Keycloak)
• Knowledge of .NET and ability to investigate and explain complex systems interactions
including (IIS, Middleware, Data Flows, APS’)
• Experience in accounting and or SS&C Advent Geneva would be ideal but not essential.
To respond to this job offer, please send us your CV with the reference ITApplicatSupp_CS. Consul to the following email address: recrutamento@humanprofiler.com