With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles. We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach.
We are currently looking for a BSS SME to strengthen our team M/F.
Your Mission
Ensure accuracy and reliability of BSS systems by managing billing, charging, and provisioning processes. Minimize customer impact through rapid issue resolution and strong integration across domains. Enhance visibility of end-to-end flows, prevent revenue leakage, and drive continuous improvement, enabling better customer experience and operational efficiency within the NOC environment.
Your profile
· Bachelor’s degree in Computer Science, IT, or related field.
· 7+ years of experience in telecom BSS systems.
· Strong experience in billing, charging (OCS/OFCS), mediation, and provisioning systems.
· Good understanding of end-to-end revenue management flows.
· Experience working with integration between BSS, OSS, and Core systems.
· Strong SQL knowledge and experience with databases (Oracle, PostgreSQL).
· Familiarity with API integrations, microservices, or middleware is a plus.
· Strong analytical and troubleshooting skills for customer-impacting issues.
· Experience in identifying revenue leakage and billing discrepancies.
· Good communication and stakeholder alignment skills.
Key Responsibilities
· Analyze BSS workflows including billing, charging, mediation, and provisioning flows.
· Troubleshoot issues impacting customer billing accuracy and service activation.
· Perform impact analysis of incidents on customer experience and revenue streams.
· Ensure data consistency and integrity across BSS systems and integrated platforms.
· Support integration between BSS, OSS, and Core Network elements.
· Investigate end-to-end transaction failures across systems and interfaces.
· Participate in incident resolution and provide expert insights into customer-impacting issues.
· Conduct RCA for billing discrepancies and provisioning errors.
· Recommend improvements in BSS processes to enhance system stability and performance.
· Validate system configurations and data flows during changes or upgrades.
· Monitor KPIs related to billing accuracy and provisioning success rates.
· Support cross-domain collaboration for end-to-end service assurance.
42.000€ – 52.000€ Gross Anual
What we offer
• Involvement in a dynamic project with a nationally and internationally recognized client.
• Competitive salary package, tailored to experience and professional profile.
• Real opportunities for growth in challenging and inspiring technology projects.
• Integration into a multidisciplinary, collaborative team with an innovative mindset.
• Close and personalized support.
• Continuous training aimed at accelerating skills and new achievements.
• Health insurance.
• Events and team-building initiatives to unwind and strengthen the team.
• Access to an exclusive benefits network (health, wellbeing, travel, gastronomy, culture, leisure, training and more).
From application to team integration
The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations.
During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.