With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles. We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach.
We are currently looking for a Vendor Management SM to strengthen our team M/F.
Your Mission
Ensure effective coordination across all vendors by driving SLA compliance, performance monitoring, and structured governance. Act as the central point of accountability, enabling rapid resolution of cross-vendor issues. Strengthen collaboration, improve transparency, and ensure vendor activities align with operational priorities and strategic goals within a complex multi-vendor environment.
Your profile
· Bachelor’s degree in Business, Engineering, or related field.
· 8+ years of experience in vendor management, service delivery, or telecom operations.
· Strong experience managing SLAs, contracts, and vendor performance.
· Experience working in multi-vendor telecom environments.
· Ability to drive coordination across internal teams and external vendors.
· Strong analytical skills for KPI tracking and performance reporting.
· Experience in escalation management and conflict resolution.
· Familiarity with telecom network domains (RAN, Core, OSS/BSS).
· Strong negotiation and stakeholder management skills.
· Excellent communication and reporting skills.
Key Responsibilities
· Manage relationships with network and technology vendors (Huawei, Nokia, others).
· Monitor vendor performance against SLAs and contractual commitments.
· Coordinate multi-vendor troubleshooting efforts during major incidents.
· Act as escalation point for vendor-related service issues.
· Define and track KPIs related to vendor performance and service quality.
· Conduct service reviews and performance meetings with vendors.
· Ensure accountability and ownership across all involved parties.
· Support definition and enforcement of governance frameworks.
· Facilitate communication between internal teams and external vendors.
· Identify performance gaps and drive corrective action plans.
· Support contract compliance and service improvement initiatives.
· Provide reporting and dashboards for vendor performance and SLA metrics.
35.000€ – 45.000€ Gross Anual
What we offer
• Involvement in a dynamic project with a nationally and internationally recognized client.
• Competitive salary package, tailored to experience and professional profile.
• Real opportunities for growth in challenging and inspiring technology projects.
• Integration into a multidisciplinary, collaborative team with an innovative mindset.
• Close and personalized support.
• Continuous training aimed at accelerating skills and new achievements.
• Health insurance.
• Events and team-building initiatives to unwind and strengthen the team.
• Access to an exclusive benefits network (health, wellbeing, travel, gastronomy, culture, leisure, training and more).
From application to team integration
The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations.
During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.